Refund Policy – Catchon TV

Effective Date: October 16, 2025

At Catchon TV, we strive to provide high-quality IPTV services and a smooth streaming experience. This Refund Policy explains the conditions under which refunds may be issued for subscription purchases.

1. General Policy

• All purchases are non-refundable once the service has been activated and login credentials have been sent, except under the circumstances described below.

• Refund requests must be submitted within 7 days of purchase.

2. Eligible Refunds

You may request a refund if:

1. You paid for a subscription but did not receive your account credentials.

2. There was a technical issue on our side preventing you from accessing the service, which we are unable to resolve within a reasonable timeframe.

3. How to Request a Refund

To request a refund:

1. Contact our support team at support@catchontvy.com within 7 days of your purchase.

2. Include your order number, email used for purchase, and a brief description of the issue.

3. Our support team will review your request and respond within 48 hours.

4. Non-Refundable Cases

Refunds will not be provided for:

• User error, including incorrect login credentials or forgotten passwords.

• Service interruption caused by the user’s internet connection or device issues.

• Subscription cancellations after 7 days of purchase.

• Partial usage of a subscription period.

5. Refund Method

• Approved refunds will be issued using the original payment method.

• Cryptocurrency refunds, if applicable, will be processed in the same type of cryptocurrency sent during the original purchase.

• Refund processing times may vary depending on the payment provider.

6. Changes to Refund Policy

Catchon TV reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.

7. Contact Us

For questions or to request a refund, please contact us:

Email: support@catchontvy.com
Website: https://catchontvy.com