Catchon TV – Frequently Asked Questions (FAQ)

Catchon TV is a premium IPTV service offering access to thousands of live TV channels, movies, sports, and series in HD and 4K quality — available worldwide.

Yes. Catchon TV only provides access to legitimate IPTV services and content sources. We operate within all applicable streaming and digital media regulations.

Simply visit our Plans & Pricing page, select your preferred package, and complete your payment through our secure checkout link sent to your email.

We support credit/debit cards, Apple Pay, Google Pay, bank transfer, Cash App, and cryptocurrencies (BTC, ETH, USDT, etc.).

In most cases, your account credentials are delivered instantly after payment confirmation. For crypto or bank transfer payments, it may take up to a few hours.

Your login username and password are sent directly to the email address you used during checkout. Be sure to check your inbox and spam/junk folder.

You can stream on Smart TVs, Firestick, Android boxes, Windows PCs, Mac, iOS, and IPTV players like Smarters Pro, TiviMate, and VLC.

Each plan includes access for one device at a time. If you need multi-device streaming, you can upgrade your plan for additional connections.

You’ll receive a renewal reminder by email before your plan expires. Simply follow the same payment link to extend your subscription without interruption.

After sending a crypto payment, open your wallet app and check your transaction history. You’ll see a unique Transaction ID (TXID) or hash, which you can copy and send to us for verification.

First, check your spam/junk folder. If they’re not there, contact our support team via the Contact Us page, and we’ll resend your credentials promptly.

Yes, Catchon TV offers a 7-day refund policy for eligible cases. Please review our Refund Policy page for full details before requesting a refund.

We occasionally provide short-term trial access for new users. Check our website or contact support to see if a free or test plan is currently available.

You can reach us by email at support@catchontvy.com or through live chat on our website. Our team is available 24/7 to assist you.

We recommend a minimum of 10 Mbps for HD quality and 25 Mbps or higher for 4K streaming to avoid buffering.

Yes. You can upgrade or switch to another plan anytime — just contact our support team, and we’ll adjust your subscription.

Restart your app or device, clear the cache, and check your internet connection. If the issue persists, contact support for a quick fix.